Job Description: Customer Service Representative

SUMMARY:
Interviews customers and records interview information into computer for customer service by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.

Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.

Solicits sale of new or additional services.

Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

Visits customers at their place of residence to investigate conditions preventing completion of service connection orders and to obtain contract and deposit when service is being used without contract.