Job Description: Store Manager

Job Summary
The Retail Store Manager is responsible for implementing the firm's retail marketing and sales plans, while ensuring the efficient operation of all sales, operating and administrative functions within the assigned retail location. Authority in this position is open and freedom to act is limited only by approved policies, budgets and procedures under the direction of the Retail Manager.

A. Job Contents
The Store Manager assumes the following responsibilities, while manager if required may assign other tasks.

Supervisory Tasks
Supervises employees engaged in sales work, cleaning and rearranging merchandise, decorating, pricing, taking of inventories and keeping operating records.
Responsible for an efficient staffing of the sales clerks at the counters, Customer Service Desk (if applicable) and various store sections, by proper assignments of duties to sales clerks while respecting break periods, work hours and vacations.
Ensures compliance of employees with established security, sales and record keeping procedures and practices
Trains, supervises, advises and controls store employees. Encourage employee advancement if the employee's skills and the organization structure allows it; may be called upon for assistance in preparing or executing training session for sales clerks on store policies, procedures, job duties, customer service.

Plans and conducts weekly sales meetings for staff to discuss latest sales techniques, new products, overall performance and other topics (s) he or Retail Manager think appropriate to discuss in order to promote high moral team spirit and company mindedness.

Supervises sales clerks, performs work of subordinates as needed and assists in completing difficult sales.
Plans store layout of fixtures, merchandise and displays with Retail Manager, taking into account special and seasonal promotions as well as store safety and security measures; inspects merchandise to ensure it is correctly priced and displayed.

Maintains all safety and security policies of the Company, including locking and securing of Bookstore at closing time, cash volume in the cash registers and cash deposits in store safe.

Communicates and upholds all company policies, rules and regulations, while maintains a productive and pleasant customer and working environment, compliments sales clerks for achieving same and initiates disciplinary action where needed.
Answers customer's complaints or inquiries, examines returned merchandise, and resolves customer's problems to restore and promote good public relations; makes decisions on adjustments, refunds, customer checks and customer service, etc., as required.

Coordinates and supervises store housekeeping, maintenance and repair.
Maintains physical inventory as required.
Assumes general responsibility for the inventory of the store, while insufficient control on stock movements resulting to a pilferage of more than 3% may be cause for termination.

Administrative Tasks
Handles administrative duties, including staff schedules, sales reports, personnel report, warnings, etc.
Prepares the employee's yearly Appraisal Reports and conducts evaluation meeting after input from Retail Manager and Human Resources Department.

Formulates pricing policies on merchandise with Retail Manager (and Purchasing Department?) according to requirements for profitability of store operations

Coordinates store's sales promotion activities and campaigns, in coordination with Retail Manager and according to established budgets;

Keeps abreast of developments in retail sales area, by studying relevant catalogs, trade journals, sales analysis and all merchandising and sales materials; initiates suggestions for improvement of the business.

B. Requirements
To perform this job successfully, the Store Manager must be able to perform each of the above tasks satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience
Vocational training in retail sales or an equivalent combination of education and experience. Must have a good working knowledge of word processor, spreadsheet and inventory control software. Experience in sales/retail is required and must have knowledge of office supply products and applications; proven ability to stock, merchandise, advertise, and maintain store's offerings; knowledge of management principles, including personnel supervision and willingness and ability to make difficult decisions under pressure.

Language Skills
Ability to read and interpret documents in English and Dutch, such as order forms and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Verbal command of Spanish language is useful.

Reasoning Skills
Ability to solve practical problems. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

C. Additional Conditions
Working Hours 44 hours per week, 6 days a week, while accepting a standby assignment.

Training
Must be willing to follow courses (internal or external, local or abroad on a variety of sales/retail related topics as well as internal computer software training.

Dress Code
The Store Manager has to comply with the company dress code.